FAQ & POLICIES

ORDERS

Orders placed on this store are shipped from this store in the USA.  To order from Ukraine, please visit the SP Designs main store.

SHIPPING

All shipping is done through the USPS.  Sorry, no exceptions.  I pack items as lightly as possible.  While I do my best to estimate the shipping as accurately as possible, sometimes I misjudge.  On a case by case basis, I do refund gross overcharges on shipping.

PAYMENT

Payment is preferred through Paypal.  I do accept Money Orders upon request.  Personal checks are accepted, but will incure a 10-14 work day delay until they clear my bank.  Cash is NOT accepted.

RETURNS

We do our best to go through the kits and make sure that all parts are included and cast properly.  Sometimes we miss things.  If there is a problem, please contact us.  If you receive an item you bought and just do not like it, contact us.  We take returns within 30 days for items in the condition we shipped them and we refund MINUS THE SHIPPING.  Return shipping is not our responsability unless there is a manufacturing defect and you are instructed to mail the kit back by us.  Damaged items need to have a claim filed through the USPS.

All Photography © Jacques Duquette